Our Guarantee To You:

Thank you, for using MonsterAirsoftUSA.com as your first choice for all your airsoft needs! We guarantee friendly & fastidious customer service. We guarantee that your purchase will arrive in great condition or we will either exchange for new item or return the full purchase price of the product upon its return.

Orders and Shipping Policy:

• All order's will ship within 24 hours (except holidays) unless you pay between Friday night and Sunday morning. We are closed weekends. We Ship same day for morning and afternoon orders! Please note that incomplete or inaccurate shipping info will delay your order!
• Once your item is shipped a confirmation email will be sent containing your tracking number, but if you have any additional questions please feel free to email us.
• All purchasers must be 18 years old or older.
• Please provide a valid street address as FedEx does not ship to PO boxes.
• We will ship to billing address only, or Paypal verified gift addresses. This is to protect you the buyer!
• HI, AK, and PR (No free shipping) must pay surcharges for shipping. No shipping outside USA! No Canada Orders!
• If you are having your item shipped within the state of Texas, sales tax will be charged.
• Any coupon or discount codes must be applied before your order checkout is finished.
• Credit cards are billed as soon as the order is placed (Thank you for your order).

Return Policy:

• To return you item please: CLICK HERE
• We provide 30 Day coverage of your item against any and all manufacture defects. The 30 Day coverage starts when the tracking number shows the order has been delivered. Buyers must email us within 30 Days to be eligible for an item to be returned with an RMA number. Items can only be returned if all items it originally came with are returned as well. Your item will be returned for an exchange of a new one, or full store credit will be issued if our valued customer does not want a new replacement. In the event a new replacement is not available than store credit will be issued. Shipping of the returned item is to be provided by the buyer. If your item is found returned for buyer error the item will be held for 2 weeks so buyer can pay for return shipping. If buyer does not pay for return shipping within 2 weeks the item in question will be recycled for parts. Monster Airsoft USA LLC is not responsible for returned items being lost in the mail. We suggest you have a valid form of tracking and hold on to it until your case is closed.
•  If a buyer orders the wrong product and wishes to return this product in brand new unopened condition he or she may do so within 48 hours of receipt. Once the item/items are found returned correctly you will be eligible for a refund minus the shipping fee and a 25% restocking fee.
• Free promotional items were FREE, so they do not qualify for returns or replacement.

Warranty Information:

• Warranties do not cover misuse or abuse!
• Many of our items carry additional manufacture warranties that provide coverage anywhere from 30 days to 1 year against manufacture defects and are honored thru them only!
• A warranty from the manufacture will be returned to them not Monster Airsoft USA LLC. Please contact us and we will be more than happy to help you with your return to them in any way we can. We cannot control the outcome of their decision; we are not liable for the return if denied by the manufacture (they are more than fair).  Buyer will be required to pay shipping cost for factory warranties both ways as stated in their fine print.

       Non-Returnable Items:

• Item taken apart or modified and any way.
• Unreasonable use or mishandling.
• Failed proper care, handling, lubricants, and/or maintenance (including fuse replacement and/or motor height adjustment).
• Usage outside of or not pertaining to instructions from the owner's manual.
• Covered up or modified orange tip
• Foreign matter to inner or outer components.
• Use of low quality BB's or reuse of BB's.
• Item has been in or has water, rusted, corroded, painted, humid areas, or altered.
• Monster Airsoft USA LLC reserves the right to determine what is defined as unreasonable or excessive wear and tear or use with products.

Specials and Promos

• To Qualify for Specials/Promos orders must meet a specific total that does not include shipping.
• All free items are the responsibility of the buyer to (Add In Cart)
• If Buyer forgot to add qualifying promotions to their order before checking out they may contact monsterairsoftusa.com
• Buyers must pay a shipping and handling fee if requesting promotional items to be shipped separately.
• If you do not want any promotional items simply do not add them to your cart before checking out.
• All Promotional items are free so they do not qualify for replacement/returns
• FREE Promotional products are not valid with most discount codes. You may pick the physical items or the money savings (but not both) if both are available at any given time.

By buying our items, you must understand and abide to the following restrictions:

Age: I am at least 18 years of age and do not know of any local or state laws that would prohibit me from purchasing or owning 6mm plastic bb air soft toy gun products, and or firearm imitation/replica toys.

Exempt States/Countries: By purchasing you understand that it is buyers responsibility to investigate state, and local laws which may prohibit the use, or possession of airsoft guns. We do not ship to Canada or overseas. No Exceptions.

Safety Markings: Airsoft guns are required by Federal Law to have the tip (1/4 inch) of the barrel permanently colored in blaze orange.

Safety Measures: I understand this is classified as a toy, yet because of its ability to emit projectiles it may cause harm to animals, and or humans. I agree that this toy gun will not be used to shoot animals, nor humans. Agree to wear proper protection when in use. 

Federal Law: I understand that Federal Law states that the use of any look-alike, replica or toy gun in a crime carries the full ramifications as a real firearm. DO NOT BRANDISH ANY AIRSOFT GUN IN PUBLIC.

Shipping: Shipping charges cover postage and handling. By purchasing you agree to these charges. Orders are shipped within 1-3 business days of payment, unless a problem arises (Most are shipped next day). Please only contact us about the status of an order if you believe there may be a problem, or if it has been 7 business days since we received payment, and you have not received your order.

To Return Your Product/s: Please log into your account on www.monsterairsoftusa.com. Click on "My Account" at the top of the screen, under "My Orders" click on "Return Items".

To Contact Us About Our Website Policies & or Terms & Conditions: helpdesk@monsterairsoftusa.com

To read our full "Terms Of Use" you agree to by using this site please refer to the Terms & Conditions link below under "Helpful Info".

By shopping with monsterairsoftusa.com you agree to accept the policies listed above, and "terms of use" in full of this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Monster Airsoft USA LLC. The collective work includes works that are licensed to Monster Airsoft USA LLC. Copyright 2003-2010, Monster Airsoft USA LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Monster Airsoft USA LLC or purchasing Monster Airsoft USA LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Monster Airsoft USA LLC or to purchase Monster Airsoft USA LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Monster Airsoft USA LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Monster Airsoft USA LLC used in the site are trademarks or registered trademarks of Monster Airsoft USA LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Monster Airsoft USA LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Monster Airsoft USA LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Monster Airsoft USA LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Monster Airsoft USA LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Monster Airsoft USA LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Monster Airsoft USA LLC product is mistakenly listed at an incorrect price, Monster Airsoft USA LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Monster Airsoft USA LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Monster Airsoft USA LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Monster Airsoft USA LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Monster Airsoft USA LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Monster Airsoft USA LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Monster Airsoft USA LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Monster Airsoft USA LLC products) must be commenced within one (1) year after the claim or cause of action arises. Monster Airsoft USA LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Monster Airsoft USA LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Monster Airsoft USA LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Monster Airsoft USA LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Monster Airsoft USA LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Monster Airsoft USA LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Monster Airsoft USA LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Monster Airsoft USA LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Monster Airsoft USA LLC may link to sites operated by third parties. However, even if the third party is affiliated with Monster Airsoft USA LLC, Monster Airsoft USA LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Monster Airsoft USA LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Monster Airsoft USA LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).